Shipping & Returns
Orders will be processed within 48 hours. Please note that our shipping department is closed on Saturday and the store is closed on Sunday, so orders placed Friday after 12pm CST may not ship until the following Monday.
To initiate a return, please email email@example.com with your order number to request a return form. All returns require a return confirmation number that will be provided on the return form.
All hats, purses, jewelry, sale items & items purchased during promotional sales are final sale and are not available to exchange.
Orders totaling under $100.00 will be charged a flat rate shipping charge of $8.00. Orders totaling over $100.00 will receive free shipping (some items excluded). Wheeler’s reserves the right to adjust any shipping charges. Additional shipping charges may apply to heavy and/or larger sized items. Oversized packages may require additional shipping charges based on available rates. Shipping charges are non-refundable. Items purchased online & returned in store will be refunded the full amount excluding the cost of shipping.
As we are shipping via UPS, we are unable to ship to a PO box. You must have a valid, physical street address.
Shipping charges are non-refundable. The customer is responsible for the cost of shipping for exchanges and may be responsible for shipping on returns, however exclusions may apply.
Wheeler’s reserves the right to hold any order for security review. If your order is affected, you will be notified. Billing & shipping addresses must match on all orders.
If a package is believed to be lost or stolen, please email firstname.lastname@example.org to request a tracking number.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.